At Falcon Design Studios, each piece is custom-made with care and attention to detail. Because our products are created specifically for you, we do not accept returns, refunds, or exchanges for reasons other than defects.

Defective Items
If you believe your item is defective, please notify us within 7 days of delivery by emailing us with:​

• Your order number, and

• Clear photos showing the defect(s).

• Description of the issue(s).

Our team will review your request, and if it is determined to be a manufacturing defect:

• We will provide written approval for a return.

• The defective item must be destroyed, and we may require photographic proof of destruction. 

• Once destruction is verified, we will issue a replacement at no additional cost.

Important Notes

• Claims submitted after the 7-day window may not be eligible for review.

• Normal wear and tear, misuse, or damage caused by the customer are not considered defects.

• Falcon Design Studios reserves the right to determine whether a product qualifies as defective under this policy.

We value your satisfaction and will do our best to ensure your experience with us reflects the quality and care we put into every design.