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FREQUENTLY ASKED QUESTIONS
What is Falcon Design Studios?
Falcon Design Studios is a creative design company specializing in custom apparel, logo design, and branding solutions. We also partner with non-profits and organizations to create online storefronts featuring unique merchandise with no inventory requirements.
Do you only design sports-themed merchandise?
While we are known for our sports-inspired phone cases and apparel, we create designs for all types of businesses, organizations, and personal projects.
How are your items printed? What is DTG?
Many of our items are printed using Direct-to-Garment (DTG) printing, a high-quality process that allows ink to be sprayed directly onto the fabric—just like printing on paper, but with textiles.
Benefits of DTG:
➝ Full-color designs with great detail
➝ Soft, breathable prints that don’t crack or peel
➝ Eco-friendly, using water-based inks and minimal waste
➝ This method allows us to bring your favorite designs
➝ to life in vibrant, lasting color.
Why did my order arrive in multiple packages?
Great question! We work with a curated network of specialty printers across the country. Each one is hand-selected for the quality of their materials and craftsmanship. Depending on your order, different items may be fulfilled by different printers. While this means you may receive separate shipments, it also means you're getting the best possible version of each item.
How does the online storefront program work?
We create an online store featuring custom-designed merchandise for your organization, school, or business. There’s no upfront cost, no inventory to manage, and a portion of proceeds can go back to your group.
What types of products do you offer?
Our storefronts include apparel (t-shirts, hoodies, hats), accessories (phone cases, stickers, mugs), and other customizable merchandise. We offer both heat transfer and direct-to-garment (DTG) printing depending on the item.
Do you approve the items before selling them?
Yes! Every item you see in our store has been hand-picked, reviewed, and approved by us. We only partner with trusted print providers and carefully inspect samples to ensure the quality meets our high standards before anything is offered for sale. We obtain samples of every item prior to offering it and only sell items that we are happy with.
Do you have a physical store?
While we do not have a physical storefront (yet...), we are glad to meet with you in person. We have samples of every product for you to see and touch. Please email us at mike@falcondesignstudios.com to set up an appointment.
Is there a minimum order requirement?
No! All items are made to order and shipped directly to customers, eliminating the need for bulk purchasing.
How does Falcon Design Studios give back?
For every item sold through one of our fundraising storefronts, we give 15–20% of profits back to the organization. This creates a passive income stream for the groups we support—whether it's a nonprofit, a school, or a cause-based initiative—without requiring them to manage inventory, shipping, or setup.
What should I do if there’s an issue with my order?
Mistakes can occasionally happen, and we want to make it right. Please email mike@falcondesignstudios.com with the following: Your name, shipping address, order number, and clear photos of the product and issue. We’ll do our best to respond quickly and resolve the issue.
Do you accept returns or exchanges?
Because many of our items are made-to-order, we currently only accept returns for damaged or incorrect items. However, if there’s a problem, please contact us at mike@falcondesignstudios.com and we’ll work with you to find a solution.
How long does shipping take?
Most items are produced and shipped within 3–7 business days. Shipping times vary depending on your location and the item ordered. You’ll receive tracking information as soon as your item is on its way.
Can I request a custom design or bulk order?
Absolutely! We love working on custom projects or group orders. Whether you need shirts for a team, event, or fundraiser, send us an email at mike@falcondesignstudios.com with details and we’ll be happy to discuss options.
Do you offer sizing charts or care instructions?
Yes—every apparel item includes a sizing chart on its product page. We also provide care instructions to help your garment last as long as possible. In general: wash inside-out, cold water, and tumble dry low or hang dry.
How does Falcon Design Studios give back?
We are committed to supporting communities, causes, and non-profits through our business. A portion of our proceeds goes directly to charitable initiatives, and we also collaborate with organizations to create fundraising merchandise.
Does Falcon Design Studios donate a portion of its proceeds?
Yes! Giving back is a core part of what we do. For orders totaling more than $100 in earnings, we donate 20% to a designated cause or non-profit. For orders under $100 in earnings, we donate 15%. Every purchase helps support meaningful initiatives, making a difference with every design.
If I work with Falcon Design Studios on my store, when will I receive my donation check?
We invoice our online stores at the end of each quarter, so donation checks are sent out in April, July, October, and January. This ensures a smooth and transparent process for tracking and distributing funds.
Can I choose where the donation from my order goes?
While we have designated causes we support, we’re always open to hearing about new organizations in need. If you have a specific cause in mind, reach out, and we’ll see if we can contribute.
Do you work with non-profits on fundraising campaigns?
Absolutely! We partner with non-profits to create custom storefronts featuring unique merchandise, with proceeds directly benefiting their cause. There are no upfront costs, no inventory to manage, and we handle everything from design to fulfillment.
Do you design logos for businesses and organizations?
Yes! We specialize in creating unique, professional logos that help businesses and organizations establish a strong brand identity.
How much does a custom logo design cost?
We charge a flat fee of $500 for a logo, delivered in SVG format, and include a free hoodie or t-shirt with your logo.
Can you help with website design and user experience (UX)?
Yes! We offer website design and UX consulting to help businesses improve their online presence and customer experience. Please contact us for more information about our UX/UI consulting services.